Partner program terms · September 21, 2026
Partners are independent businesses. Referral, Solutions and Technology are separately approved capabilities; the partner level is assigned by Haihaisoft.
- Commission applies only to actual eligible DRM-X subscription payments in the first 12 consecutive months from the customer's first paid activation. Annual payments are allocated to the eligible service period. Pausing, renewing or upgrading does not restart this window.
- Taxes, refunds, chargebacks, hosting/pass-through costs and your independently billed services are excluded. Refunds reverse the related commission, including amounts previously settled, and may offset future settlements.
- Silver rates are 20% or an expressly approved 25%; Gold is 30%. Approved deals retain their recorded rate. Combined commissions on an eligible payment cannot exceed 30%.
- Register opportunities honestly. Approval is required; protection normally lasts 90 days. Existing paid customers, self-referrals and duplicate attribution are not automatically eligible. Contact Haihaisoft before protection expires if an extension is needed.
- Subscriptions are purchased directly from Haihaisoft. You may quote consulting, support and integration separately under your own customer contract. Gold does not require unlimited free support.
- Commission settlement is reviewed monthly after a 30-day hold, subject to payment/refund verification and valid company payment information. The portal records settlements; it does not initiate bank transfers.
- Customers control their accounts. Attribution grants no access to their keys, credentials or console. Service markets are non-exclusive. Partner status does not grant production SDK download or redistribution rights.
- Maintain accurate company information, customer permission for submitted contact details and professional service standards. Haihaisoft may suspend activity for misuse or unresolved verification issues; previously earned amounts remain subject to the recorded terms and refund adjustments.
- Haihaisoft reviews disputes using dated attribution and payment evidence. Contact service@haihaisoft.com for commercial or attribution questions. New terms or rates require a new offer; existing approved deals keep their agreed terms.
Banking details and additional service/licensing agreements are arranged through the verified partner operations process. Do not place financial credentials in support tickets.